Returns & Exchanges

At Chaayos Bazaar, we strive to ensure your tea moments are perfect; however, due to the perishable nature of food items, we only accept returns for products that are damaged, defective, or incorrect upon delivery.

Return Process

• 1.
  Report the Issue

  Contact our support team within 48 hours of delivery by emailing [email protected] with your order ID and clear photos of the damaged or incorrect items.

• 2.
  Quality Inspection

  Our quality assurance team will review your request and the provided images to verify the defect or shipping error within 2 business days.

• 3.
  Return Pickup

  Once approved, we will arrange a reverse pickup from your delivery address at no additional cost; please ensure the item is in its original packaging.

• 4.
  Refund or Replacement

  After the item reaches our warehouse, we will either dispatch a fresh replacement or initiate a full refund to your original payment method within 5-7 business days.